Case Study: Scottish Water Horizon Scanning Project
As part of their preparation for a forthcoming regulatory price review, Scottish Water wanted to explore different views of the future. As a preparation for this, they undertook an internal scanning exercise and commissioned SAMI Consulting to do an “external” Horizon Scanning project, which were intended to be combined as inputs to the futures thinking phase.
The project comprised:
Scanning: SAMI created a “Natural Agenda” of issues affecting Scottish Water, addressing the Social, Technological, Economic, Environmental and Political (STEEP) areas, and built up a comprehensive database of some 180 factors as evidence of change.
Analysis: The SAMI team analysed the evidence to identify the key issues in each STEEP category and five critical cross-STEEP areas:
Changing agricultural practices
Changing work patterns
Changing customer expectations
Changing skill requirements
Changing energy generation and distribution
Communication: The analysis was written up into a report, including visual representations of the data, with Executive Summary.
The “external” Horizon Scanning output was one of the inputs into the futures thinking undertaken by Scottish Water.
The Project Director was Gill Ringland, with Huw Williams doing the scanning, analysis and report writing.
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